Support Centre

🕐 Response Times

Our support team monitors emails Monday to Friday. We aim to respond to all inquiries within 1–2 business days. Requests received over weekends or public holidays will be handled on the next available business day.

📧 How to Contact Us

The best way to reach our team is by email. Please include as much detail as possible about your query so we can assist you as efficiently as possible.

• Email: ferramentasvsl@gmail.com
• Producer: Kwame Obeng
• Language: English

🔑 Access Issues — Can't Open the Guide?

If you completed your purchase but haven't received access, please follow these steps:

• Check your spam or junk email folder for the access confirmation email
• Ensure you used the correct email address during checkout
• Wait up to 30 minutes after purchase — delivery is usually instant but may occasionally take a little longer
• If the issue persists, email us at ferramentasvsl@gmail.com with your purchase confirmation number and we'll resolve it promptly

💳 Billing & Payment Queries

For any questions about charges, receipts, or payment confirmation, contact us with your full name and the email address used during purchase. We'll look up your order and assist you.

All payments are processed securely. We do not store credit card or banking details.

↩️ Refunds

We take satisfaction seriously. If you're not happy with your purchase, please review our Refund Policy for full details. You can also reach us directly at ferramentasvsl@gmail.com — we handle every request personally and fairly.

❓ Common Questions

• Is the guide a physical product? No — it's a digital guide delivered online. There's nothing to ship.
• Can I access it on mobile? Yes. The content is accessible on smartphones, tablets, laptops, and desktops.
• How long do I have access? Access is yours to keep once purchased. There is no expiry.
• Is the payment one-time only? Yes — R197 once, no recurring fees or subscriptions.